This Privacy Policy is published in English as the reference version for L’Outhé. Localized pages may use localized navigation and metadata, but this English privacy text is the operative version for now.
Controller and contact
L’Outhé is operated from Lisbon, Portugal. This Privacy Policy explains how we handle personal data when you use leouthe.eu, create an account, place an order, contact us, subscribe to communications, or communicate with us about customer support, wholesale, stockist, or on-trade inquiries.
For general questions, contact hello@leouthe.eu. For privacy questions, account support, order support, or data-rights requests, contact support@leouthe.eu. For wholesale and on-trade communication, contact trade@leouthe.eu.
Data we collect
We collect information you provide directly, such as name, email address, delivery and billing details, account credentials, order details, customer support messages, wholesale inquiry details, and marketing subscription preferences.
We may also collect technical and usage information needed to operate the website, protect accounts, remember cookie choices, understand page performance, and diagnose errors. Payment card details are handled by payment providers; L’Outhé does not store full card numbers.
How we use data
We use personal data to provide the website, create and manage accounts, process orders, coordinate delivery, send order and account emails, answer inquiries, handle returns or support requests, manage wholesale conversations, prevent misuse, maintain security, and improve our customer experience.
Where you choose to receive marketing communication, we may use your email address to send occasional updates about L’Outhé products, collections, recipes, events, or trade news. You can unsubscribe from marketing emails at any time.
Legal bases
Depending on the context, we process personal data because it is necessary to perform a contract with you, because we need to take steps before entering into a contract, because we must comply with legal obligations, because we have a legitimate interest in operating and protecting the business, or because you have given consent.
Consent-based processing can be withdrawn where applicable. Withdrawal does not affect processing that happened before withdrawal or processing that is required for legal, security, accounting, or transactional reasons.
Service providers
We use trusted service providers where needed to operate the website and business. These may include website hosting and infrastructure providers, payment providers, email delivery services such as Brevo, workspace and communication tools such as Google Workspace, analytics or error monitoring tools, delivery partners, and professional advisers.
Service providers are given access only where needed for their role. Some providers may process data outside your country of residence, subject to applicable safeguards and the provider's own legal commitments.
Cookies and analytics
The website may use strictly necessary cookies or similar technologies for account login, checkout, security, cart behavior, cookie preferences, and basic site operation. These are needed for the website to work properly.
Where analytics or optional cookies are used, they help us understand website performance and customer interest. You can manage cookie choices through the website cookie controls where available, and you can also control cookies through your browser settings.
Marketing choices
Marketing emails are optional. You can unsubscribe using the link in a marketing email or by contacting support@leouthe.eu. We may still send transactional or service messages when needed for orders, account security, delivery, payment, returns, or important service updates.
Wholesale or trade conversations may include follow-up communication related to the inquiry, samples, pricing, availability, and account coordination.
Retention and security
We keep personal data only for as long as reasonably needed for the purposes described in this policy, including account management, order history, support, accounting, legal obligations, dispute handling, security, and business records.
We use reasonable technical and organizational measures to protect personal data. No online service can be guaranteed to be completely secure, so please use a strong password and contact support@leouthe.eu if you believe your account or communication with us has been compromised.
Your rights
Subject to applicable law, you may have rights to access, correct, erase, restrict, object to certain processing, receive a copy of your data, withdraw consent, and complain to a data protection authority.
To make a privacy request, contact support@leouthe.eu. We may need to verify your identity before responding, especially where a request relates to an account, order, delivery address, or payment-related information.
Updates to this policy
We may update this Privacy Policy when our website, checkout flow, providers, contact channels, business operations, or legal requirements change. The version published on this page applies from the date it is posted, unless a different effective date is stated.